The Spectacular Failure of the Star Wars Hotel
Jenny Nicholson · 4 HN recommendations
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Jenny Nicholson's roughly four-hour review of her two-night stay on Disney's Star Wars Galactic Starcruiser immersive hotel. She goes through the experience, its story and production, and why it failed.
Why HN recommends it: HN people strongly recommend it as the best overview of the Galactic Starcruiser and a case study in misaligned incentives and poor guest experience, engaging despite its length.
“here's as an incredible documentary covering the misaligned incentives and poor guest experience at the now-shuttered Disney Star Wars hotel.” Read on HN ↗